You log in then queue up. Once the Game Chat window opens up, you join the game with the provided server and it will setup the config and the map for you as well as put players on the right team.
The competitive config is called CedaMod. It's essentially a patch applied to the base config ZoneMod that adds a few things like the witch and makes a few changes. Read about ZoneMod here. CedaMod changes / adds the following things:
There is a CEDAPug discord mostly used for announcements and community discussions.
They are located in Beauharnois, QC which is as close as possible to New York (east coast). This location is the best compromise for NA, SA and EU players.
Checkout the queues page for more information.
Using the connect button to launch your game may result in FPS problems.
Most behavior that breaks the flow of the game will get punished by the automatic system called robocop. So you must abide by all robocop polices.
Yes, CEDAPug will remember your Left 4 Dead 2 hours and still allow you to chat and join queues.
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Your rating goes up after a chapter win, or down after a chapter loss. For a chapter tie (scores too close), rating can go up OR down, depending on how favored you are to win and how confident the system in your rating. The total game score is counted as an additional chapter at the end of the game. The system we are using is called TrueSkill.
When the game chat opens you will see an indicator of how balanced the matchmaker thinks the game is. Anything below 70% is likely going to be a once sided game. If the game turns out too unbalanced, you always have the option to call the !gg command from in-game.
If it makes stacked teams, that means there are a few players present who are in their placement games or that the matchmaker had to sacrifice balance to respect parties and time constraints. It could also be that someone is not playing to the best of his abilities. That being said, I'm always looking to improve the matchmaker.
Your rating is calculated on a chapter to chapter basis as well as overall game score. This means that if your team is favored to win but you managed to lose 2 out of the usual 4 chapters, you might end up losing rating by the end of the game.
There are are very good reasons why chapter based rating was chosen instead, such as potential server crashes and ragequits. Overall, the rating system is still accurate regardless of whether it is chapter or game based.